No Interval Has Been Set queue issue
Hi;
We've got a client who is running Newsletters 4.4.2 to a subscriber base of around 1500 people; as a result, they obviously need to queue their emails to stagger their sending. We upgraded the plugin to version 4.4 recently to resolve another issue, but this appears to have caused a new problem.
The client is able to create newsletters and queue them correctly, as they always have. Once the newsletter is queued, however, the email no longer begins sending immediately - the email queue page gives the message "No interval has been set yet. Please do that in the configuration.". The Schedule Interval field below it, however, displays the set interval - every 2 minutes - as does the Settings page.
Once we click the "Run Now" button, the newsletters send out at the set rate with no issues. It's just additional work for the client to go in and have to begin running the schedule every time when this previously worked automatically. I've updated the plugin to version 4.4.2, but this doesn't appear to have fixed the issue.
Any assistance you can provide would be greatly appreciated.
We've got a client who is running Newsletters 4.4.2 to a subscriber base of around 1500 people; as a result, they obviously need to queue their emails to stagger their sending. We upgraded the plugin to version 4.4 recently to resolve another issue, but this appears to have caused a new problem.
The client is able to create newsletters and queue them correctly, as they always have. Once the newsletter is queued, however, the email no longer begins sending immediately - the email queue page gives the message "No interval has been set yet. Please do that in the configuration.". The Schedule Interval field below it, however, displays the set interval - every 2 minutes - as does the Settings page.
Once we click the "Run Now" button, the newsletters send out at the set rate with no issues. It's just additional work for the client to go in and have to begin running the schedule every time when this previously worked automatically. I've updated the plugin to version 4.4.2, but this doesn't appear to have fixed the issue.
Any assistance you can provide would be greatly appreciated.
Comments
I've given this a try; they've unfortunately already sent out their newsletter for today, so I won't be able to test it until tomorrow, but I'll submit a ticket if there's still an issue.
Thanks for your help.