[Solved] Blank emails being sent

Mary Beth

My readers are getting blank emails.  I have send multipart emails to no.  How do I figure out what's causing this?

[Deleted User]

@MBAngel

It can be related to some content or html in the Newsletter Template you use. Do all subscribers receive blank emails or only some of them?

Regards

Marietha

Mary Beth

only some don't get the body

Tribulant

@MBAngel

There is a known issue with blank emails in Hotmail/Outlook Online.

It is caused by the newsletter template under Newsletters > Templates, having a double opening STYLE tag. It might look something like this: https://gist.github.com/tribulant/50c827ab8207e646d977

So the solution is to go to Newsletters > Templates in the plugin and edit the template, then click the "Source" button in the editor and remove the one opening STYLE tag. 

That should solve it!

If you want us to do this for you, please submit a ticket with WordPress login details: http://tribulant.com/support/