[Solved] Unsubscribe shortlinks are not working in newsletters
The shortlinks
[wpmlunsubscribe]
and
[wpmlunsubscribeall]
included in the Newsletters are not working.
Only brings the (un)subscriber on the subscrition management page and shows the warnings on the top of the page
"No subscriber ID was specified, please try again."
and
"No subscriber or user was specified"
What to do?
Comments
Hello @bhenselmann
May we have your website URL in order to perform some tests?
We`ll look forward to your response in order to better assist you.
All the best!
http://www.earthlink.de
Newsletter-Subscription:
http://www.earthlink.de/kontakt/newsletter/
Thank you!
Hello @bhenselmann
Thank you for your response.
There is definitely a problem on your website, unfortunately we are unable to debug it through the front-end.
I`ll ask you to open a ticket under our helpdesk: http://www.tribulant.com/support with your website URL and Wordpress login details so we can better assist you.
We`ll look forward to your response.
All the best!
I have the same thing but worse, no shortcodes are working since the update?
Would it be possible to roll back to the previous version as that was working fine for us and we have a newsletter due out.
If yes where would I download the previous version?
I have the same problem. No Shortcodes working since the update.
Hello,
In the latest WordPress update some changes were made to how Shortcodes work, we made some improvements to adapt to these changes so please make sure you have the Latest version of both WordPress and the Newsletter Plugin installed on your website.
More details about the WordPress shortcode changes: https://make.wordpress.org/core/2015/07/23/changes-to-the-shortcode-api/
If issues persists, please open a ticket under our helpdesk: http://www.tribulant.com/support with more details on how we can reproduce the problem on your website and WordPress login details so we can better assist you.
All the best!
problem is solved with new version 4.5.5.2.
Many thanks to tribulant!!
@bhenselmann
That's great, I'm glad to hear that the unsubscribe links issue is resolved.
We also noticed that the unsubscribe issue is specifically related to SMTP relay services such as Mandrill which POST data back to the destination after doing it's tracking on the click.
So there is another improvement to prevent this globally and it will be released shortly in addition.
Marking this as [Solved] for now.