Unified Communication trends in 2021

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Businesses must evaluate themselves every year to assess how they compare to not only competitors but also market developments.

Some UCaaS systems have become huge names as a result of the global epidemic. As tens of thousands of people began working from home, the importance of communication tools grew for most organizations. Organizations spent most of 2020 rushing to facilitate employee collaboration and customer involvement. While most of this may stay in transition for some time, in the UCaaS sector, there are certain very obvious technologies and themes that will be dominant.

The unified communications trends for 2021 come into play here. How can companies enhance their communication systems and, as a result, their productivity and management of distant teams?

The UC trends for 2021 appear to be focused on methods to improve employee experience and team cooperation as well as higher efficiency, sophisticated technology, and better customer service. Continue reading to learn about the top UC trends for 2021 that companies should be aware of.

 

Unified Communications Security

Companies must ensure that they are not only using the most dependable services, but also the most secure ones, as the UC stack grows and additional routes for communication open up. Unified communications security is a continuously changing concept. End-to-end encryption, information privacy, real-time analysis, and even fraud prevention are all factors to consider while creating the safest environment possible.

Companies may have legal consequences as a result of data breaches, and their public perception may suffer as a result. Data security is critical whether your organization wishes to host its own UCaaS service or subscribe to an external one. Can the UCaaS solution enable SSO and 2FA? These are the two most prevalent questions we’ve heard in this sector. The excellent thing is that we can’t think of a credible UCaaS solution that can’t answer yes to those questions.

 

Rising Presence of Artificial Intelligence

Artificial intelligence is progressively developing and working its way into important processes, as can be observed in various sectors. AI has a long history in telecommunications and commercial communication. However, with the rise of unified communications, AI is becoming a more frequent technology.

Automated chatbots, virtual assistants, integrated services, and more are just a few examples. The objective of using AI is to use technology to increase productivity and cooperation while also achieving faster and more accurate outcomes. Automation speeds up and simplifies interactions with coworkers by obtaining information and automating processes. When it comes to unified communications advancements, AI has it all. Less time invested looking for information or manually performing activities gives more time for working with teammates face-to-face and increases productivity throughout your company’s workforce.

 

Shifting from analog to SIP equipment

With the introduction of VoIP, SIP enabled voice communication via the Internet. This also aided service providers in transmitting hundreds of phone sessions on a single SIP Trunk via a broadband Internet and data network.

The existence of a large number of SIP devices in the fleet allows the company to grow while lowering communication expenses. Security cameras and intercoms with SIP capabilities may be easily integrated into a unified business system, and remotely controlled solutions can help decrease equipment maintenance costs. As a result, Unified Communications is poised to reinvent the meaning of collaboration, both within and outside. It will boost corporate efficiency and production while also improving communication with important stakeholders.

 

Conclusion

Many companies were able to analyze the true productivity of their employees and change a number of rules and procedures that impact the implementation of business operations thanks to “remote control.” Employees were able to be more creative in solving difficulties because of a more comfortable, “home” work atmosphere.

As a result, in 2021, unified communications will have helped to improve not only the productivity and the quality of contact between parties involved in corporate operations, but also the user experience and collaborative possibilities.

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