FAQ: Manage Questions

FAQ > Questions

1. Add New

Clicking this button will take you to ‘Save a Question’ where you can create a new Question. New Questions will show up on this ‘Manage Questions’ screen after they are created.

2. Search Questions

Quickly search the database for Questions by typing a word or phrase and then clicking the ‘Search Questions’ button.

3. Export Questions

With the export option, you can tick the box next to the question(s) you’d like to export and then export to a .csv file. Click Export All to export them all. You can open it as a spreadsheet.

4. Order Questions

Clicking this ‘Order Questions’ button will take you to a page where you can drag and drop questions in the order in which you would like them to appear in the [wpfaqs] shortcode (which shows all questions) or the groups they’re in. Wait a few seconds for it to save (until a message appears) after ordering each one.

5. Bulk Actions

These bulk actions allow you to select multiple Question records from the table using the checkboxes and then apply a bulk action on the selected records.

• Delete: If you would like to permanently delete the question, then tick the box next to the question(s) you would like to delete, select “Delete” in Bulk Actions and then click on “Apply” for the action to take affect. Warning: This fully deletes the question from everywhere.
• Move to group: Tick the box next to the question(s) you would like to move to another group and click on “Apply” for the action to take affect.
• Set As Approved: Tick the box next to the question(s) you would like to be set as approved. The question(s) will be active and will be shown on the front-end of your site.
• Set As Unapproved: Tick the box next to the question(s) you would like set as unapproved. The question(s) will be inactive and will not show on the front-end of your site.
• Delete Email Address: Tick the box next to the questions from which you would like to remove the email address of the author.

6. Show All/Approved/Unapproved

This drop down menu will allow you to filter between approved or unapproved questions in the table below. Or alternatively you can set it to ‘Show All’ (default) which will show both approved and unapproved questions.

7. Filter: All Groups

This drop down menu will allow you to show the questions belonging to a specific group. Or you can choose the ‘All Groups’ (default) to show the questions of all groups accordingly.

8. Featured Questions

You can set featured questions by clicking the star icon next to the question. To unfeature it, you can just click the filled star again.

To display featured questions of a group or for any other list of questions, simply include the featured attribute/parameter into the shortcode with value 1 [faqs featured=1]. To show non-featured questions, specify the featured attribute/parameter with value 0 [faqs featured=0]. To show both featured and non-featured questions, leave the featured parameter out of the shortcode.

9. Question Actions

When you hover your mouse over a question, you will see additional information: Edit | Delete | Related Questions. Clicking on Edit takes you to the edit a question page. Click on Delete displays a prompt asks you to confirm if you’d like to permanently delete this question. Related Questions takes you to the a page that shows you questions related to this one.

Additionally, if there is an email address to display, the Approved column will display the email address of the question author.

10. Questions Per Page

Here you can choose how many questions you would like displayed per table/page. Click Show All at the top to display them all. Or, click Show Paging to display only the chosen few.

11. Sort Questions

By clicking on most of the column titles, you will sort questions according to the column.