Newsletter Config: Bounce Configuration

Newsletters > Configuration > General > Bounce Configuration

1. Subscriber Delete on Bounce

This setting takes either Yes or No value. Set it to Yes in order to delete a subscriber from your database immediately when an email to the specified subscriber has bounced back.

It depends on the ‘Bounce Count’ setting below. A subscriber won’t be deleted immediately if the bounce count is higher than 1 in the setting below.

2. Bounce Count

The default is set to 3. This is the number of times to bounce a subscriber before it is deleted. Must be a number 1 or more.

3. Admin Notify on Bounce

By setting this to Yes, the plugin will send you (the administrator) an email notification when a bounce notification has been received.

4. Bounce Receival Email

This is the address of the email alias that is used to recieve the bounced email

5. Bounce Handling Method

There are three types OFF or API webhook, Email Piping (CGI) and POP/IMAP Email Fetch. The default is Email Piping (CGI).  This is the method to use to retrieve bounced emails.

We recommend that you use the POP/IMAP email fetch method because it is automated and doesn’t require extensive setup like the email piping method.

All the POP/IMAP settings are provided inside your hosting panel or by your hosting provider. Make sure the host, type, port, protocol, etc. are correct.

If PHP IMAP extension is detected as installed and active, you will see the following message: “PHP IMAP detected as installed and active, you can continue“.

6. Check Interval

This option specifies how often how often  the should mailbox be checked for bounced emails. This option will only be visible if ‘POP/IMAP Email Fetch’ is selected.

7. Mail Type

Choose the driver/type that your mailbox supports. IMAP is recommended.

8. Host

This is the host name that is used to check the email. The POP/incoming email host name is set to localhost by default. This option will only be visible if ‘POP/IMAP Email Fetch’ is selected.

9. User/Email

This the email account that the bounced emails will be sent to. You will need to change this to the appropriate email address that you use. This option will only be visible if ‘POP/IMAP Email Fetch’ is selected.

10. Password

This is the password for the email account that you use for your bounce emails. This option will only be visible if ‘POP/IMAP Email Fetch’ is selected.

11. Port

This is the POP/incoming port number to connect to. It is set to 110 by default which is the standard setting. You may need to check with your service provider if this is a different value.

12. Protocol

Specify the protocol to connect over. Regular (insecure) or SSL (secure).

To make sure your settings are correct, you should test your POP/IMAP settings by hitting the “Test POP/IMAP Settings” button.