Shopping Cart plugin - Tribulant Software Forums

Advanced Coupons 1.8 Removing Shipping Charges with Checkout 2.2

YILIGHTING — Tue, 06 Oct 2026 17:30:36 +0000

I wanted to share a bug I found with Checkout – Advanced Coupons 1.8 and Checkout 2.2, along with the fix that worked for me, I had contacted support about this a while ago but it never got fixed.

When any regular discount coupon was applied, the customer could enter their shipping address and select a shipping method normally. However, once they continued to the billing page, the selected shipping charge disappeared completely and was not included in the order total.

The coupons did not have Free Shipping enabled.

I traced the issue to checkout-coupons/coupons.php. Regular coupons were making it into the free-shipping processing and causing $shipping to be set to 0.

Around line 1205, I changed the condition to:
if (((!empty($coupon -> discount_type) && $coupon -> discount_type == "freeshipping") || !empty($coupon -> freeshipping)) && (empty($coupon -> usage) || $coupon -> usage != "auto")) {

I also added the same check for discount_type == "freeshipping" or freeshipping being enabled to the condition around line 1217.

After making those changes, regular discount coupons correctly retain the customer's selected shipping charge.

Posting this in case anyone else runs into the same issue, and so the Tribulant team can take a look and hopefully incorporate an official fix in a future update.

Shopping Cart on Multi-site will no longer copy customer roles to new site.

slingblade01 — Sat, 24 Feb 2024 14:34:07 +0000

Hi,

I've been using Shopping Cart since 2013. It serves my specific needs better than the competition.

Recently, I needed to do some updates. Wordfence had been nagging me. I'm a firm believer of "If it ain't broke don't fix it" because I've been burned by compatibility issues in the past.

I'm using SC (shopping cart) on a multisite to create short-term independent event registration sites. The only thing these sites share is the customer base (customer role).

What is Broken:
When I create a new event/site, I open access to that site through Multisite User Management by finding the site, clicking the drop-down, and ticking the "Customer" role.
All of their info is now transferred to the new site and they can register easily.
This is now BROKEN. When I select the customer role and save changes, I get a critical error and no user data is transferred.

What was Changed:
As I said earlier, I was overdue for updates fearing compatibility issues.
When I do make changes, I test carefully but apparently not well enough.

Several plugs were updated.
PHP was updated to 7.4.33
MySQL was updated to MariaDB 10.6.17 ( this was suggested by the host)

What I've tried:
I've deactivated all plugins and retested the Customer role transfer with no success.
I'm not going to update anything else until I get advisement.

WP-SC 1.9.9
PHP 7.4.33
MySQL 10.6.17-MariaDB
Apache
All of my plugins are compatible up to PHP 8.0

Also, my product pictures will no longer show up. I believe this is related.

TIA

our shopping cart has started making orders with a date forward by one day

marepinta — Thu, 12 Mar 2020 23:03:51 +0000

I thought this might be that the general config was wrong, but no. time is correct as Los Angeles, CA. but ... for an order made at 4pm Mar 12 the checkout is showing Mar 13

please advise

This just started happening after the latest update.

Custom Theme

Leanne Wildermuth — Sun, 22 Aug 2021 20:28:43 +0000

I'm trying to customize the template/theme and am having trouble modifying CSS - without digging into the core files, what are the ID's & classes for the alternating table backgrounds and link colors? Is there an extension that will allow access to CSS customization in the plugin menu?

Thank you!

merchant acceptance for shopping cart

Robert Tkachuk — Tue, 20 Oct 2020 22:46:06 +0000

Hi,
Is it possible to create an extension for the merchant - square.ca/com?
Thanks for your reply and support.
Robert

[Solved] WorldPay redirect stopped working

Trimorphous — Wed, 31 May 2017 08:51:03 +0000

Hi,

Just had a customer contact me saying that orders were not being received in the system. I have just run a test transaction in live mode and it would seem that the redirect back to the shopping cart from Worldpay is not working.

I'm not aware of any changes to the WorldPay setup and I know the Shopping cart is up to date, any reason why this should suddenly stop working after 3 years?

Thanks, Colin

Order of Variation Options

Steven Weisz — Wed, 07 Mar 2018 12:49:53 +0000

How can I control the order of the variation options?

I entered the following in order under variation options
Friday, April 13, 2018 at 8:00pm
Saturday, April 14, 2018 at 8:00pm
Sunday, April 15, 2018 at 5:00pm

But when I add them to the product under variations, the order is scrambled
Saturday, April 14, 2018 at 8:00pm
Sunday, April 15, 2018 at 5:00pm
Friday, April 13, 2018 at 8:00pm

What determines the order and how can I keep the order where Friday appears first, then Saturday and then Sunday in the drop-down menu to the end user.

Adv Coupons 1.4 not working w/ Shoping Cart 1.9.2

slingblade01 — Wed, 14 Feb 2018 22:07:02 +0000

I have 3 different browsers and cannot get the discount coupons to save. I believe this is because I cannot assign a product. The product field will not search when I enter a letter.

Coupons are enabled under configuration.
?

Shipping method not showing up in cart

tiepolo — Mon, 20 Jan 2014 22:34:15 +0000

I am trying to test out the shopping cart that we set up. I entered all the relevant shipping information in the Shipping Methods section of the administration area. However, when I try to add an item to my cart and try to check out there is no way to select a shipping method and throws an error when I attempt to proceed to the billing section. I get the "Please choose your preferred shipping service." Error.

Am I missing something in the configuration?

If I add more than 60 items to dropdown list they all disappear (custom field)

easyed — Tue, 12 Dec 2017 23:00:11 +0000

Made a custom field. Dropdown menu. Add items to menu, works fine. But once I get over around 60 items, the entire list of items disappear.
Whether I type them in or copy/paste them in.
Have only 2 other plugins, tried disabling them, made no difference

What can I do? I need about 250 items in this pull down list!

Archive old items?

marepinta — Tue, 26 Sep 2017 22:20:40 +0000

Is it possible to archive old for-sale items to reduce the number of items to be sorted through in the views? Or, if not, is it OK to delete items no longer available for sale? We understand this will mean the old orders won't be able to be opened, but if we only delete things 2 years or older we think we would be happy enough with this.

Wondering your suggestions?

Customer image upload not working on smartphones

nunsuch — Mon, 16 Jan 2017 23:46:51 +0000

Hello,
First, thank you for a great, amazingly flexible shopping cart! We're using it to have customers sign up for an advertising platform and send us the files needed for it. However, we've noticed that we don't receive any files attached to the order, for customers who use smartphone for file upload (handled through the custom fields you made available). Computer based order placement works fine. We have the newest version of the Checkout installed. Any ideas how to fix this? Thanks!

Suggestion for tiered pricing for options

slingblade01 — Thu, 18 Aug 2016 19:19:11 +0000

Hello,

I looking for suggestions on how I could use options to charge customers on a tiered pricing scheme.

Ex: 1-2 options = $70, each additional is $10.

I've had 2 situations where customers have requested this.

My current solution is redundant. My product is set to $70 min. I use 4 dropdown options with the first two charging $0 and the 3rd and 4th charging $10 each.

I would love to use one check box with a tiered pricing scheme as it is the cleanest looking.

Simple Payment Form

iamkkm — Mon, 14 Aug 2017 15:14:16 +0000

Hello. I am looking for a way to configure an entry to the Checkout process whereby the user enters an invoice number and amount and clicks Pay Now, and that invoice number becomes the product the user is purchasing for the amount the user enters.

Then the user goes through the checkout process to pay that invoice.

Field: Invoice #
Field: Invoice Amount
Button: Pay Now

Essentially we are using this as a payment method for services rendered and invoices received.

I see how to configure Shopping Cart to work with categories and products, but I am hoping there is a way to add this simple form as the means for kicking off the checkout/payment process.

Please advise. Thank you!

[Solved] Problems with USPS Shipping

BarbaraMcNeely — Tue, 01 Aug 2017 19:46:27 +0000

I am trying to set up & test the shopping cart, but when I try to check out, I keep getting these 2 errors:

Please choose your preferred shipping service.
No prices were found, please try again.

See attached image.

[Solved] Losing WP admin when plugin activated

BarbaraMcNeely — Fri, 23 Jun 2017 20:08:19 +0000

I just upgraded a couple of sites which had not been updated in a few years, I think. But if the plugin is activated then I lose the entire admin panel. If I then go and rename the plugin, I get the admin panel back but am unable to use the plugin. Is there a conversion of old data that needs to be done?

[Solved] The minimum required weight for all orders is 1.3oz. Please add more to your order.

bigmaxsstudio — Tue, 13 Jun 2017 17:42:01 +0000

Suddenly this showed up this morning. I don't have any weight requirements and can't find where to turn it off.

Sort Order of custom fields will no longer save.

slingblade01 — Mon, 27 Feb 2017 20:24:44 +0000

Every time I change the sort order of custom fields, they revert back. Since this will not get fixed until at least the next update, is there a way to reorder in the db on the back end?

[Solved] Checkout and invoice issue

Alex Moran — Thu, 09 Feb 2017 16:33:37 +0000

Hey there,
Recently started using this product. I cant change any of the information in the invoice either when I click save changes it just brings me to a error 404 page.

sample cart with 1 item
http://hibernianhealth.com/store/checkout/?wpcomethod=contacts&fromcart=1

Thanks

Due Date of Next Update?

slingblade01 — Wed, 25 Jan 2017 18:44:07 +0000

When can we expect an update for shopping cart.

I have a lot of products to build soon and would like to see an improved date picker.

New Idea

slingblade01 — Fri, 03 Feb 2017 19:15:32 +0000

I'm building a second multisite. I have checkout running well on the first for a regional organization.

I primarily use Checkout for events registration. For the most part, it serves my needs fairly well.

Now I have a dilemma. On the first multisite, subscribers are shared and contacted as a collective. This site serves a region for an organization of different event host. Conversely, the second multisite will serve as a more independent service; subscribers will not be shared due to regional differences. My problem is that I cannot easily contact former customers of each independent site the following year to promote an upcoming event without manually harvesting the emails.

To solve this problem, the Checkout plugin would need to create a new user field, say "customer_sites", that gets amended AFTER each purchase with the vendor/sites name. This would allow past customers to be contacted by each vendor for future purchases without spamming ever customer base in the multisite.

I understand the new code would have to check for repeated information.

You may ask, why should Tribulant add such code to Checkout?
Because it would have to integrate with Newsletter (a little more code). I currently don't use Newsletter. Such an update would change that.

I'm not seeing the specific per-currency amounts I entered

elsiegilmore — Fri, 03 Feb 2017 17:21:07 +0000

I entered specific amounts for each currency in several of my products. But instead of using those amounts, it is still converting from the original currency. How do I get it to use the specific per-currency amounts that I entered?

Product Import NOT Working

joeyjay — Sat, 14 Jan 2017 02:07:54 +0000

Just tried to import 30 products and I am always presented with "0 products imported".

Anyone else having this problem?

Parse Error in Shopping cart

Dermot Lawless — Tue, 17 Jan 2017 14:01:19 +0000

I'm running the latest version of shopping cart in my wordpress website. The website was crashing a lot, and I have managed to get it working again, but now I get the error when a customer tries to checkout -

Parse error: syntax error, unexpected '[' in /home/l555433/public_html/wp-content/plugins/wp-checkout/vendor/pelago/emogrifier/Classes/Emogrifier.php on line 91

This happens after the customer the customer has entered their details and checkout is progressing to paypal to complete the transaction.

This problem has been ongoing for a month, and the support ticket submitted several weeks ago hasn't been answered!

Referral URL link NOT working in FF...

joeyjay — Sat, 14 Jan 2017 21:07:48 +0000

I have created several products which are "referral/affiliate" offers and have selected the Referral URL option.

When I visit the product within the store (USING FIREFOX) and click on the button, NOTHING happens. When I open the site in Chrome, it's fine.

Based on stats for all my sites, the largest majority of my visitors are FF users.

Anyone else have this problem and know how to resolve this?

Why do I need to "Update all shop posts/pages" everytime I add or edit a product?

joeyjay — Sat, 14 Jan 2017 01:49:33 +0000

My structure is as such:

> https://domain.com/cat1/product-name/
> https://domain.com/cat1/product-name-2/
> https://domain.com/cat2/product-name/
> https://domain.com/cat3/product-name/
> https://domain.com/cat4/product-name/

Whenever I add OR edit a product, the resulting URL is always set to

> https://domain.com/product-name/ (NO category)

Which then causes a 404. I then have to click on the "Update all shop posts/pages" link in the configuration page.

Why is this?

Please modernize the date picker with a year jumper.

slingblade01 — Fri, 30 Dec 2016 02:46:58 +0000

The date picker can only advance by months. This is unusable for collecting Date-of-Births. The addition of a year-advancer (<< >>) that are now used in every modern date picker would be more than welcome.

Also, some date pickers allow a choice of a preset starting point or the current date. I honestly don't know if jquery offers this or not.

Manage Orders - 2 small issues.

slingblade01 — Thu, 05 Jan 2017 12:19:09 +0000

First, let me say I love this function.

However, I am receiving an error message from Excel.
"Excel has detected that ‘orders.csv’ is an SYLK file, but cannot load it. Either the file has error or it is not a SYLK file format. Click OK to try to open the file in a different format."

The solution:
If you make the first letters “ID” of a text file, Excel incorrectly assumes you are trying to open an SYLK file.

Also, If I use the filter function and then the export function, the csv is not filtered; it simply filters all.

[Solved] "Attach PDF to email" is sending the attachment to the customer AND merchant

slingblade01 — Fri, 30 Dec 2016 02:37:13 +0000

Like it states in the title, an attachment is being sent to the customer AND the merchant. Obviously, the merchant has the pdf that he created for the customer and doesn't 100's of additional ones clogging up his email.

By-the-way, this is a great feature.

Bizarre issue with Chrome browser

phillydance — Tue, 15 Nov 2016 19:45:49 +0000

When logged in and click on orders to view list of all orders - works fine in IE and Firefox but in Chrome page appears blank. If I manually clear all cache, can then view orders - but if leave page and go right back to view orders, page is blank again. Some sort of weird interaction with Chrome and Cache - any suggestions besides using another browser?