Shipping charges on an electronic product

edited November 2012 in Shopping Cart plugin
Shipping charges are appearing for an electronic product

I've gone into Tax and Shipping> Global Shipping COnfiguration and set calculate shipping to yes.

When I go through the payment process, I'm being charged for tax and shipping and handling. It's my understanding that no ship/handling is charged on non-tangible products?

My intent is that I want a customer using a coupon (100% discount) to be able to checkout with no charges. And a person without a coupon buying a non-tangible product to only be charged tax. 



  • 3 Comments sorted by
  • Vote Up0Vote Down
    Hi Avery,

    You should set "Calculate Shipping" to "No" under Checkout > Configuration > Tax & Shipping > Global Shipping Configuration if you don't want shipping to be calculated on products. You're quite right - shipping is not normally charged on non-tangible products.

    Please let us know if this helps, and if the issue is resolved could you please edit the topic and add [SOLVED] in front of the title for the benefit of the community.

    Best regards,

  • Vote Up0Vote Down

    I made that change and it still charges shipping. Do you think the problem lies in how we have PayPal setup?
  • Vote Up0Vote Down
    Hi Avery,

    Huge apologies for the very late reply!

    If your issue hasn't been resolved yet, could you please submit a support ticket at, providing admin level login details to your WordPress dashboard so we could investigate?

    Also please link us to this forum thread in the support ticket.

    I hope to hear from you soon!

    Kind regards,

Sign In or Register to comment.