[SOLVED] ordering list won't stick

edited September 2012 in FAQ plugin

I've changed the order of the questions in a group and although it looks fine on the dashbaord when I go to the actual page the order hasn't changed. 




  • 5 Comments sorted by
  • Vote Up2Vote Down
    Hi lorabrawley,

    Which version of the FAQ plugin are you running?

    This is not a known problem and we tried in our latest version and it works fine so something could prevent the questions from ordering.

    When you drag and drop on the group, does the "Questions have been ordered" message show up like this? http://screencast.com/t/DlhiexzOUv

    It might be good to submit a ticket with WordPress login details for us to check if the problem persists please: http://tribulant.com/support/

    All the best,
  • Vote Up1Vote Down
    Hi Lora,

    Apologies for the delay. We'll post a reply to your ticket soon.

    Best regards,
  • Vote Up0Vote Down
    I did submit a ticket more than 2 days ago and haven't heard anything.  Either I need to fix it or get a refund and go with another product.  Any ideas?
  • Vote Up0Vote Down
    Hello, I am having the same problem.  Can you please publish the solution?

    I am using the WordPress FAQ plug in.  I have re ordered my questions by clicking on "Order Questions", and the new order is saving within the plug in, however the new order is not showing up on the website.  Please help.

    Thank you,
  • Vote Up0Vote Down
    Hello Kyla,

    Perhaps you could look at this and see if it applies to you?

    The "Order Questions" feature works for the [wpfaqs] shortcode. If you're using a group shortcode on the page, you should go to FAQs > Groups and order the questions in the specific group.

    I hope that helps, Kyla? Please let us know, I look forward to your reply.

    Kind regards,

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