Thumbnails missing

Melusine

Hi

I have a problem with thumbnails. I tried the solution here but it didn't works...

A TimThumb error has occured

The following error(s) occured:
Could not find the internal image you specified.

Query String : src=http://www.mywebsite.com/wp-content/plugins/slideshow-gallery/screenshot-1.png&w=50&h=50&q=100&a=t
TimThumb version : 2.8.10

Thank you for your help

phil

Hi Melusine,

Unfortunately we wouldn't be able to help if we can't see the problem

Could you give us a link to the page on your site where the slideshow is?

I look forward to your reply.

Kind regards,

Phil

Melusine

Hi Phil

Sorry to respond so late, I didn't see your response. I handed the old version of the module and it works. It is a production site so I can't pass the module with the error.

Thank you for your answer
Cordially

Melusine

phil

Hi Melusine,

No problem at all, thanks for your reply.

So you installed the older version of the plugin and it works now? That's odd... We have the latest version installed on several sites and it works just fine.

Perhaps you could clone the site onto a subdomain, install the version that was giving you the error and show us?

I look forward to your reply.

Kind regards,

Phil

Melusine

Hi Phil

I have the 1.1.1.1. version and this version works. But with the latest version (1.2.3.2.) the thumbnail dosen't works.

Here's the link whith the error : link

Thanks

Melusine

phil

Hi Melusine,

Thanks for your reply.

Would you mind submitting a support ticket at http://tribulant.com/support/, with WordPress login details to that site and FTP (or cPanel) access to the file system so we could investigate for you?

Please also place a link to this forum post in the support ticket.

I look forward to your reply.

Kind regards,

Phil