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Are you using the pro version of the plugin?
Custom fields are only available in the Pro version.
You can create custom fields for first and last name under Newsletters>Custom Fields.
http://tribulant.com/plugins/view/1/wordpress-newsletter-plugin
You can use the coupon code "2016" (without quotes) when you order on our site to apply a 10% DISCOUNT to your order. Click here to apply your discount: http://tribulant.com/promo/2016
Regards
Marietha