Customer image upload not working on smartphones

First, thank you for a great, amazingly flexible shopping cart! We're using it to have customers sign up for an advertising platform and send us the files needed for it. However, we've noticed that we don't receive any files attached to the order, for customers who use smartphone for file upload (handled through the custom fields you made available). Computer based order placement works fine. We have the newest version of the Checkout installed. Any ideas how to fix this? Thanks!


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