Customer image upload not working on smartphones

First, thank you for a great, amazingly flexible shopping cart! We're using it to have customers sign up for an advertising platform and send us the files needed for it. However, we've noticed that we don't receive any files attached to the order, for customers who use smartphone for file upload (handled through the custom fields you made available). Computer based order placement works fine. We have the newest version of the Checkout installed. Any ideas how to fix this? Thanks!


  • 3 Comments sorted by
  • Vote Up0Vote Down
    Hello? I paid for your product, and would love to get some information on this issue, it's been ongoing for a couple of years now and never addressed. Not happy with the lack of support for your customers...
  • Vote Up0Vote Down

    Sorry for the inconvenience caused by this.

    Some smartphones do not support Flash which is used by the file upload field.

    We are currently changing this and an update will be released shortly.
  • Vote Up0Vote Down
    Thank you for the response. None of the Apple mobile products support Flash, so this is a serious problem considering the popularity of Iphones...

    Just as the heads up, over the past year or two, we saw a major switch from desktop to mobile - now, about 60% of our traffic comes from mobile devices, and we're NOT a mobile-oriented website. Looking forward to the update.
  • Vote Up0Vote Down

    You are right and sorry for the inconvenience caused.

    We are almost done with the conversion on this side and then we will release an update accordingly.

    Thank you for your patience in this matter.
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