Mails not sent
Hello.
In the admin panel, everything looks like if the mails had been sent.
But the mails are not in the mailbox, or in the spams. I asked to some users, and no one has received the mails.
When I use the test sending parameters, the message say the mail is sent.
But nothing in the mailbox???
I use the Newsletters LITE, version 4.6.11
Before Jully, all the mails were sent without any problem.
Any idea??
Thanks
In the admin panel, everything looks like if the mails had been sent.
But the mails are not in the mailbox, or in the spams. I asked to some users, and no one has received the mails.
When I use the test sending parameters, the message say the mail is sent.
But nothing in the mailbox???
I use the Newsletters LITE, version 4.6.11
Before Jully, all the mails were sent without any problem.
Any idea??
Thanks
Comments
@Stéphane Gaudry
Please check the following:
* Is the "From Address" on the same domain as the website? eg. @domain.com
* Try to set the "Bounce Receival Email" setting to be the same as the "From Address" setting. The bounce email setting is under Newsletters > Configuration > General > Bounce Settings
If the above doesn't work, plese check the following:
* Does the hosting/email server require SMTP authentication? The hosting provider can say if this is needed then SMTP with authentication can be setup under Newsletters > Configuration > General > General Mail Settings
Let us know if this helps. Thank you.