Shipping method not showing up in cart

edited January 2014 in Shopping Cart plugin
I am trying to test out the shopping cart that we set up. I entered all the relevant shipping information in the Shipping Methods section of the administration area. However, when I try to add an item to my cart and try to check out there is no way to select a shipping method and throws an error when I attempt to proceed to the billing section. I get the "Please choose your preferred shipping service." Error.

Am I missing something in the configuration?


  • 5 Comments sorted by
  • Vote Up0Vote Down
    Thank you for your post.

    Just some questions...

    * Are the shipping method(s) showing up on the shipping step of the checkout procedure?
    * Are you able to select a shipping method with the radio buttons or select drop down?

    I assume the latter might be the problem? Meaning, something is overlaying the shipping methods so you can't click and choose it? If that is the case, can you provide a link to the shop here so that I can test it out? If you don't want to post a link here publicly, it may be most appropriate to open a ticket for it:

    I look forward to your response.

    All the best,
  • Vote Up0Vote Down
    Thanks for the reply. To answer your question:

    The shipping methods are NOT showing up at all on the shipping step of the checkout procedure.
    I am NOT able to select a shipping method with a radio button or drop down since nothing shows up at all.

    Thanks again for your help.
  • Vote Up0Vote Down
    Thank you for your response, tiepolo.

    I checked and the USPS shipping method is showing up on the shipping step.
    It is just not returning any services/rates because there is a Javascript error.

    It is a tooltip conflict, it seems. I have a possible solution for it.
    The quickest way would be if you put WordPres login details into a ticket for us.
    Please do that here:

    I look forward to hearing from you.
  • Vote Up0Vote Down
    I notice some design/layout issues throughout your shop as well.
    Not all the CSS is loading as it should and that Javascript conflict error is causing other problems too.
    If you submit the ticket, I'll sort those out for you at the same time.
  • Vote Up0Vote Down
    I realize this is an old post, however, I am having a similar problem on a client site. I have a feeling that it may be due to outdated PHP version (5.3) but thought I would ask anyway.

    Here's the site:

    I've attached an image that shows what happens. It gives the correct price but the shipping method never shows up (default is USPS - with no API) and there are shipping tiers. I was thinking of trying the USPS API to see if that resolves it as suggested in another post. Do you think that's a good idea? Or do you think I will still see the same error.
  • Vote Up0Vote Down

    Did you manage to resolve this problem?

    It seems that rewrite rules are breaking your URLs, this URL is being called by the plugin but gives a 404 Not Found Error:

    Is that URL correct, does that file exist?
Sign In or Register to comment.