[SOLVED] Checkout Performance
edited October 2012 in Shopping Cart plugin
Hi, I'm looking for some tips on how to diagnose performance issues with the checkout plugin. My site is running very slowly at present and there are orders being made which we don't get emails for and they dont appear in the DB, however the payment has gone through. I suspect it may be related to the server itself, but I'm wondering what I should be looking out for here. BTW, gzip compression is not supported by the hosting providers, apparently something to do with H-sphere.
Sorry to hear of your dilemma.
Two things immediately come to mind which I might speculate at, not knowing your site at all:
If you are unable to remedy the situation, please feel free to log a support ticket at http://tribulant.com/support/, providing us with WordPress admin and FTP login details so we could investigate.
I hope this helps? Please feel free to give us a shout should you need any further support.
PS: We have recently released the Guest Checkout Extension plugin which makes it possible for purchasers of tangible items (only!) to checkout and pay without having to register or login. The Guest Checkout Extension plugin can be purchased here: http://tribulant.com/extensions/view/18/guest-checkout/
You can use the coupon code "10OFFP" (without quotes) when you order any item on our site to apply a 10% DISCOUNT to your order.