[Solved] Download access for shopping cart
We are a developer working on behalf of a ecommerce site owner. Thier current WP site is being recreated and the owner doesn't have the login information needed to access the plugin download. Is there a way to identify what email address is associated with thier Tribulant account in order to do a password reset?
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@4cesi
Yes, no problem at all.
Since you may not want to disclose your client's name here you can submit a ticket to our help desk or send me a private message here on the forums.
We look forward to hearing from you.
@4cesi
I don't see a ticket from you yet.
Did you manage with this?
Created ticket #648031. Thanks.
@4cesi
Thank you for your response.
I see that you opened a ticket and that we replied to it already.
The license is on a different name so we'll continue to assist you to transfer it over or to assist you in getting access to it as needed.
I'll mark this as solved if that's okay. We handle license transfers in our help desk since the information is usually confidential and sensitive.
Thank you.