[SOLVED] Customers can't find the Download Management Section after digital purchase.

edited November 2012 in Shopping Cart plugin
I have downloadable products set up via the plug-in and available at http://www.leadershipadvisors.com/index.php/shop/

When customers purchase the digital book and finish the payment process they are unable to locate the Download Management Section to execute the download. The digital products are set up correctly with the URL of the digital file filled in.

The customers get order confirmation emails and a site log-in email, but never are able to find the download management section.

How do I enable customers to find their download?

Comments

  • 6 Comments sorted by
  • Vote Up0Vote Down
    Hi Karl,

    I see you use PayPal Website Payments Standard as your payment method. Have you by any chance noticed that the orders by your customers that are unable to download are marked "Paid = No"?

    I'm asking, because merchants have had issues where customers' transactions had been completed via PayPal and they received their invoices from both PayPal and the shop, but the transaction is marked Paid = No, and they were not presented with their download link. In such a case the merchant needs to manually set the transaction as Paid before the customer can get access to the download link.

    The reason for this is that, when customers are passed back to the shop from PayPal, the browser displays a warning message that they are moving from a secured (https) area to a non-secured (http) area. Often customers hesitate when faced with such a message, and if they wait longer than 2 seconds to accept the warning the page loads under the warning and the transaction is marked "Paid = No".

    The solution for that, if it is indeed the case, would be to use our One Click SSL Extension plugin together with an SSL certificate to apply instant SSL capabilities to your site. You can use the "CHRISTMAS" coupon code when purchasing on our site to apply a 30% discount to your order.

    We recommend affordable SSL certificates from Comodo SSL Store.

    Having said all that, I'm not sure whether that is indeed your issue. If I missed the mark please feel free to enlighten me. :-)

    I look forward to your reply.

    Kind regards,

    Phil

  • Vote Up0Vote Down
    Hi Phil,

    Thanks for your reply. The orders were marked Paid=No. I did a test transaction and change it to Paid = Yes but was still unable to find the download management console. I did see the warning message about moving from a secured area to a non-secured area. So it sounds like this could be the problem.

    Are you saying that if I purchase the SSL cert and use the One Click SSL Extension plugin that it will solve this problem? Ultimately I would like to have the orders automatically marked Paid = Yes if the PayPal transaction is successful.

    Thanks for your help,

    Karl
  • Vote Up0Vote Down
    Hi Karl,

    Thanks for your reply.

    Yes, if you run the site in SSL mode there will be no migration from the https:// protocol of PayPal back to an unsecured environment, and therefore no warning message that will cause the site to load without the info to mark the order as Paid.

    You might look at this questionnaire before you continue:

    1. Are you 100% sure that the primary email on the PayPal account is the same as that in the PayPal (Website Payments Standard) payment method in the plugin? Spelled exactly the same, all lowercase? Is it possible that in the PayPal account under "Profile" it has some uppercase letters in it?

    2. Do you get a warning message in the browser when returning from PayPal back to your site? This warning would show because of returning from SSL (https://) to non-SSL (http://). This warning message would prevent data from being posted back to your site, it is a security measurement. If you can install SSL on your site so that the redirect from PayPal to your site won't show that message, the data will be posted back to your site from PayPal, no problem.

    3. Can you please setup the PayPal IPN as a backup mechanism if the posted data from PayPal back to your site doesn't post or the customer doesn't return for any reason, the IPN will still notify your server so that the order and database is updated. Instructions here: http://docs.tribulant.com/wordpress-shopping-cart-plugin/144

    4. Can you please go through all of the points in this documentation to ensure that you're not blocking any payments and that everything is configured accordingly: http://docs.tribulant.com/wordpress-shopping-cart-plugin/144

    Please let us know if this helps, will you Karl? I look forward to your reply.

    If you DO decide to get the One Click SSL extension plugin, don't forget your "CHRISTMAS" coupon code (without quotes) for a 30% discount. :-)

    Kind regards,

    Phil
  • Vote Up0Vote Down
    Thanks Phil I will give this all a try. I am not sure about IPN though. I've set it up before and had to write a "listener" to accept the IPN post and process it. Does the eCommerce plugin have the capability to process the IPN post and mark orders to Paid = yes?
  • Vote Up0Vote Down
    Phil,

    Your suggestions worked. We now are able to process eBook orders, have them automatically updated as "Paid" and the Download Management section is available to customers.

    Thanks for your help!

    Karl
  • Vote Up0Vote Down
    Thanks for letting us know, Karl, we're delighted to hear that!

    Best of success, please feel free to give us a shout if you need any further support.

    Kind regards,

    Phil
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