Canada Post XML Parsing Error

JodyJody
edited June 2013 in Shopping Cart plugin
I'm back... ok not sure why I am getting this I know it's NOT related to my Canada Post account as I've been selling with it online for the last 11 years and on this same server so I know the correct ports are open and working. I have double checked my CP account info and it's correct. So ummm help, not sure where to look to fix this one. All seems to go well but when I get to the checkout page and I hit the "quote" button I get the following output. According to the docs my module is set up correctly...

XML parsing error.

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    adminadmin
    Hello Jody,

    Thank you for getting in contact with us.

    That`s odd, can you please enable the Shopping Cart Plugin debug mode to see if any errors are displayed? You can use this guide as reference: http://docs.tribulant.com/wordpress-shopping-cart-plugin/3817

    After enabling the debug mode please try to get the quotes, if there is something wrong you should be able to see a different error message.

    If the issue persists we recommend that you open a ticket under our helpdesk along with your website WP and FTP login details so we can take a closer look into this issue for you: http://www.tribulant.com/support

    All the best!
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