phil
Comments
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Thank you for your reply. We'll look out for your support ticket and I'm sure we'll be able to assist you. Kind regards, Phil
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Hi Mandy, I was just told that Platinum Express IS in the DRC API in the plugin, so it should work. Would you mind submitting a support ticket at http://tribulant.com/support/ with WordPress login details so we could take a look for you? Please al…
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Hi, Thanks for your post. This seems rather odd. I checked the feed URL but it doesn't have any content? We haven't come across this before. If you would like us to investigate on-site, could you please submit a support request at http://tribulan…
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Hi David, Thanks for your post and for the suggestion. There are Bulk Actions at the top of the list of products that you can use for that purpose, as you can see here: http://screencast.com/t/IrfqJAOP This also allows you to apply it to more th…
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Thanks for the reply, slingblade01. Is everything all right now with your Shopping Cart plugin? Situation normal? I'll definitely bring this to the attention of our developers so we could get ready for PHP 5.4.14. Thanks so much for the heads up. …
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Hi, thanks for your reply. You might want to approach your web host and ask them about that error, since 500 (Internal Server Error) refers to a server side problem. You can read more about it here: http://www.checkupdown.com/status/E500.html I s…
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Hi, Thanks for your post. I tried in three different browsers (Firefox, Chrome & IE) but only managed to see one thumbnail not loading the first time I tried it in Chrome (the image itself loaded in the slideshow though). All thumbnails otherw…
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Hi toonin99, Oh I see - sorry for the ignorance! :-) That's odd... I'm not sure why the cards you unchecked would show up in that dropdown. I'm afraid we're going to have to investigate for you, if you don't mind. Could you please submit a suppor…
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Hi Mandy, Sorry for the late reply. Yes, unfortunately the next few hours will unfortunately not look too good for that I'm afraid. Nor even this month, I'm afraid, in all probability. Is this something your client might consider worth having don…
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Thanks for letting us know, staceyzav - much appreciated and glad you managed to resolve the issue. connor6, has your issue been resolved, perhaps via our support desk or otherwise? I look forward to your reply. Kind regards, Phil
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Hi mandsmc, Is it critical for you to be able to use the Express Platinum option right now? If you could possibly make do without it for a while that would be great, since we are working at integrating the new Australia Post eParcel API. At the mo…
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Hi toonin99, Thank you for your post. I replied the following to your other post at http://tribulant.com/app/webroot/forums/discussion/304/remove-several-payment-methods/: I went through the checkout procedure on your site, and notice you have the…
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Hi slingblade01, Sorry to hear of your predicament. Is the situation still the same? Do the warning messages still occur? Perhaps you could try the following to see if the site is functioning normally: Add the following code to the top of your wp…
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Hi Felix, Thank you for your reply and for letting us know. I'm glad you managed to resolve the issue Please feel free to contact us any time if you need any further support - either here in the forums or at http://tribulant.com/support/. Kind …
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Hi toonin99, Thank you for your post. I went through the checkout procedure on your site, and notice you have these two payment methods active: http://screencast.com/t/uVljvyrr Have you managed to resolve the issue in the meantime? You have a v…
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Hi Felix, Thanks for your post. It's odd, hovering your mouse cursor over the slideshow shouldn't stop it, unless there is some other Javascript interference. Is there a possibility you could put the site online somewhere so we could investigate …
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Hi intricateartist, Please accept our apologies - I have no idea how this post of your escaped our attention! I used the Fb button to share http://wildermuthcreativeportraits.com/shop/nature-prints/treble-clef-the-little-red-boat/, and it gave me …
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Hi toonin99, Thanks for your post. I'm not quite sure what you mean by "order form," but my personal recommendation would be to link that image to http://buybabydeals.com/shop/. That way, when visitors click on it, they're taken directly to your c…
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Thanks for your reply. That sounds rather odd.. would you want us to investigate for you? If yes, could you submit a support request at http://tribulant.com/support/ with WordPress login details and the link to your site for us please? Also please…
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Hi John, I know I'm starting to sound like a broken record, but the answer is the same as for your other two comments, I'm afraid... even if I did know what the ETA was, I/we am/are not allowed to give ETAs in accordance with company policy. It rea…
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Hi John, I'm afraid I really can't give an ETA. Even if I was allowed to, I don't know what it is myself. All I know is that it's "soon." Kind regards, Phil
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Hi toonin99, Thanks for your post. You should set the setting "Link Thumbnail To" under Checkout > Configuration > Products & Images > Products Loop/Paging to "Product Page." That will then apply to both category loop thumbnails and p…
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Hi staceyzav, If you uploaded the images to the post/page in question, are you using the shortcode [slideshow post_id="X"] ? If not, could you try that and see what happens? If it still doesn't work, could you also please submit a support request …
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Hi ramartijr, Thanks for your post. We can't speak for the rest of the community, but we're unaware of such a plugin. Do you use our Shopping Cart plugin? If so, you could set your fulfilment company up as a "Supplier" under Checkout > Supplie…
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Hmmm... My apologies, I never noticed that Express Platinum didn't appear at all - must have been very tired or something All three use the Australia Post API, and if one doesn't work there are two possibilities: It's not available for your accou…
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You're most welcome! Glad it works for you, whichever method you used. Best regards, Phil
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Hi Mandy (?) Thanks for your post. If everything works normally (which it seems to, in my opinion), you can simply turn off error reporting for the shipping options as shown here: http://screencast.com/t/6Nao5Zm7SCGD Please let us know if this h…
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Hi mandsmc, Thanks for your post! There's are much cleaner ways of doing it than hacking the plugin code 1. If the image has a title attribute, colorbox will display the title and not the image name. 2. You can remove the caption altogether usi…
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Hi lusca, Thank you for your post. I replied to your post in the other thread asking for more information, but I think I have more of an idea now what you're asking about. I assume you're meaning "newsletter themes"? If that is the case, there is…
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Hi milauskas, Thanks for contacting us. For the actual payment process itself you don't need SSL since, as you said, the customer is whisked off to PayPal's own payment page (with SSL) to make payment there. HOWEVER, there have been instances whe…