Refund Policy

Monthly plans: 7 days money-back guarantee after your initial registration as a new client and after the 30 day trial, if you took the 30 day trial.
1 year plans: 14 days money-back guarantee after your initial registration as a new client.
2 year plans: 30 days money-back guarantee after your initial registration as a new client.
3 year plans: 30 days money-back guarantee after your initial registration as a new client.

No refund is processed after the above-mentioned days.

You're welcome to a 30 day trial to test our hosting and then change to another billing cycle.

Important note: If you purchase a domain name at any time for any period of time, it is always non-refundable as a domain name differs from hosting.

In any case, when processing a refund, we reserve the right to keep up to 5% of the total amount that you originally paid as our payment gateways have changed their terms and now keep their processing fees during refunds, and we must pay those fees when refunding. We believe that their terms are unfair and, unfortunately, cause situations like this. Note that our trial gives you ample time to take a proper decision and we are certain that you will enjoy your website's speed and reliability (as long as your own website is optimised and does not have any lingering issue).

Concerning our WordPress plugins, please view our Tribulant WordPress plugins refund policy as it differs from the above.

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