Tribulant is committed to ensuring satisfaction for all our customers who purchase our plugins. As a leading author of WordPress plugins, we rely on our Refund and Cancellation Policy to help ensure satisfaction to you, the customer.
We stand behind our product's quality and your satisfaction with it is important to us. However, because it’s a digital good, delivered via download, we generally offer no refunds.
Defining a Refund or Cancellation
When a customer reaches us by any means of contact, our first response is to assist the customer with technical support for the plugin that they purchased. However, in some cases a plugin may be unsatisfactory to the customer for reasons completely beyond our control, in which case a refund or a cancellation may be processed.
If a customer requests a refund, the money for the requested transaction is refunded back to the customer, in part or whole. Multiple payment refunds can be provided as long as they are within Tribulant's Refund Policy.
If customers request a cancellation for their recurring billing subscription, no future rebills will be charged to their account. Cancellation will not generate a refund - it will only stop any future rebills.
The customer may cancel a recurring billing subscription at any time. A cancellation means that no future rebills are charged to the customer's account. The cancellation of a recurring billing subscription does not generate a refund.