Welcome to the Contact & Support Center

In order to streamline contact & support requests and to better serve you, we use a support ticket system. Every contact & support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference, we provide complete archives and history of all your contact & support requests. A valid email address is required to submit a ticket.

January 2022 UPDATE: We are experiencing email issues. Please do not use an @gmail.com email for the time being and check your spam/junk folder to see if you have received an email from us. We're working to restore this.

Hours of operation:
Monday to Friday: 8 AM - 6 PM, EST.
Saturday: Closed (checkout is closed - only on Saturday).
Sunday: Closed most of the day (checkout reopens).

Before contacting us for WordPress plugins support, you must follow this troubleshooting list:
  1. Search our documentation site image.
  2. If there's an issue, disable all your plugins except for the plugin with which you need help and test again. If it works fine, enable each plugin one by one to see which one is interfering with our plugin.
  3. If there's an issue, disable your custom theme and test again with a default WordPress theme such as Twenty Twenty.
  4. Update WordPress, your theme, and all plugins (including Tribulant plugins) to their latest versions or we might not be able to help.
  5. Update your PHP version to 7.2+. You can ask your hosting image to do that for you.

This is not for hosting support. Navigate to our hosting's client area image to submit a ticket.

Open a New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Check Ticket Status

We provide archives and history of all your current and past support requests complete with responses.

Be sure to browse our Frequently Asked Questions (FAQs) before opening a ticket