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Be as detailed & friendly as possible, and provide screenshots and/or videos if you believe your issue is not easy to spot. A bit of courtesy goes a long way.

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Nimbus Capture (free) as a browser add-on/extension to capture and annotate screenshots. Share the screenshot(s) with us.
Screencast-O-Matic to capture videos. Upload to your desired cloud storage and send us a link to it.
LightShot Screen Capture Tool to share screenshots with us. Upload to that website, then click on the link generated and copy and paste the URL to your message.
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