Not receiving confirmation emails
I've seen this problem before. After a purchase, no email are sent to the customer or merchant. Sometimes they come through a day later or not at all.
Under the orders menu, it show that the order is completed but not paid. This is not true.
I see that there is a button to resend the invoice to the customer. I tried this and it did not push it through either.
Any ideas?
Under the orders menu, it show that the order is completed but not paid. This is not true.
I see that there is a button to resend the invoice to the customer. I tried this and it did not push it through either.
Any ideas?
Comments
Not clear if you're looking for a an admin or subscriber login?
So, this is the progress thus far:
Reverted back to WP3.9.2 with no success.
Deactivated and uninstalled CO and Adv Coupons, then reinstalled CO 1.6.9.4. Email confirmations worked flawlessly.
I am no guru here, but it appears (based on the log file), that CO is communicating correctly with PayPal. The log file showed a 200 OK. I am speculating, based on the log file stating that "Order cannot be read", that the problem lies with CO being unable to locate the order for invoicing to recipients?
I had to revert back to WP3.9.2 and CO 1.6.9.4 in order for invoices to be emailed out. I've also had to deactivate Advanced Coupons due to the fact that it will not work with CO1.6.9.4. This is a shame since this is a product that requested 1.5 years ago.
FYI, I verified all of my PayPal settings and they are correct. The log file states that the communication between my site and PayPal are fine in both directions. The log file then states that the "Order cannot be read". I can manually view, save, and send invoices without any problems. If you cannot find a resolution by November, I'll be happy to help.
Good luck.
David