How do I cancel my account and services?

Before cancelling, please consider your reasons. If you have a billing or support issue that we can help you with, we would appreciate it if you could lodge a ticket about it. Our team is approachable and flexible to individual circumstances and most issues can easily be solved through communication.

If you need to change the domain name on your web hosting plan we can assist you with this without cancelling your account.

If it's a price concern, do submit a ticket and we can revise your plan, if need be.

You may cancel your web hosting account by following the instructions below:

  1. Log in to the Client Area and navigate to Services > My Services and select the web hosting account you wish to cancel.
  2. On this page, on the left sidebar, under Actions, click on Request Cancellation.
  3. Select the Cancellation Type, which is when you would like your hosting account to be cancelled. Choosing Immediate will result in your service on our servers to be terminated immediately. Choosing End of billing period will terminate your service at the end of its billing period. The system will automatically cancel the account at the time you specify.
  4. Provide us with feedback to help us improve our service, and then click on Request Cancellation.

Upon cancellation, all of your files/data/emails will be removed from our servers.

  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

Data migration services

Yes, we offer data migration services. If you are a new customer moving from another hosting...

What is managed hosting?

Managed hosting is usually an extension of dedicated hosting, whereby the required hardware is...

What security is built in to your server?

Our servers have several security measurements implemented. Cloud level firewall Daily...

Dedicated IP addresses

We offer dedicated IP addresses on all hosting plans. A dedicated IP address is billed per...

Manage DNS records

Introduction This article guides you on how to add, edit, delete DNS records in your hosting...